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Shipping & Payment
Order Management
Once you have placed your order, an order confirmation will be sent to the email address you provided at the time of purchase. Your order is processed within 24 hours, and you will receive a new email with tracking information as soon as your order has been shipped.
Delivery Time
Your package is usually packed within 24 hours. Normal delivery time is 3–5 business days. The shipment is delivered to the nearest pick-up point or directly to your home with DHL, depending on the shipping option you choose at checkout.
If you choose DHL Express for extra fast delivery, the package will be delivered within 24–48 hours.
Shipping Costs
We offer DHL Express for extra fast delivery.
- Orders under 85 USD – Shipping cost: 12 USD
- Orders from 85 USD – Free express shipping
Express delivery within 1–3 business days straight to your door.
Payment Methods
With us, you always shop safely and securely. We use reliable and well-known payment methods so that you as a customer can feel completely secure throughout the entire shopping experience.
Card Payment
- Visa
- Mastercard
- Maestro
- American Express
Klarna
- Pay later with Klarna – Shop now, pay in 30 days
- Pay now with Klarna – Fast and secure payment
- Pay in installments with Klarna – Split the payment
PayPal
- Select "PayPal" as the payment option at checkout
- Log in to your PayPal account when redirected
- Confirm and complete the payment
About HEVEBLUE
HEVEBLUE is a Korean skincare brand that aims to make it easy to care for sensitive skin with mild and carefully selected ingredients. The brand was founded by Oh Min-cho, who struggled with sensitive skin herself and therefore wanted to create products that truly work without irritating the skin. The name HEVEBLUE comes from the French phrase “Rêve Bleu” (blue drdream), which symbolizes the drdream of clear, calm, and balanced skin.
Ingredienser
Centella Asiatica Leaf Water(852,374ppm), Butylene Glycol, Water, Propanediol, 1,2-Hexanediol, Glycerin, Sodium DNA, Salmon Egg Extract(1,500ppm), Madecassoside, Portulaca Oleracea Water, Persea Gratissima (Avocado) Fruit Extract, Maltodextrin, Hyaluronic Acid, Hydrolyzed Hyaluronic Acid, Theobroma Cacao (Cocoa) Extract, Chenopodium Quinoa Seed Extract, Hydrolyzed Wheat Protein, Betaine, Dextrin, Sodium Hyaluronate, Carbomer, Ethylhexylglycerin, Ammonium Acryloyldimethyltaurate/VP Copolymer, Tromethamine, Disodium EDTA.
Common questions about K-Beauty – everything you need to know
Get answers to the most common questions about Korean skincare, products, and routines.
What is Korean skincare (K-beauty)?
K-beauty is a skincare philosophy from South Korea that focuses on achieving healthy, hydrated, and radiant skin through several carefully selected steps and innovative ingredients.
What is the difference between Korean and Western skincare?
Korean skincare emphasizes preventive measures, hydration, and the use of mild, natural ingredients, while Western skincare often focuses on treating specific issues as they arise.
What does a 10-step Korean skincare routine entail?
A classic routine includes: oil cleansing, water cleansing, exfoliation, toner, essence, serum, sheet mask, eye cream, moisturizer, and sunscreen.
Do I have to follow the entire 10-step routine?
Absolutely not! You can customize the routine according to your skin type, your needs, and how much time you have. Many start with 3–5 steps.
What is essence and how does it differ from serum?
Essence is lighter in consistency and prepares the skin for subsequent steps. Serum is more concentrated and targets specific skin issues.
Why is double cleansing important?
It removes both oil-based and water-based impurities, making the skin cleaner and more receptive to hydration.
What ingredients are common in Korean skincare?
Snail secretion, Centella Asiatica (Cica), rice extract, ginseng, and propolis are just a few examples of powerful yet gentle ingredients.
Do I need to use sunscreen every day?
Yes! UV rays penetrate even on cloudy days. Sunscreen is essential for maintaining skin health and preventing aging.
How do I choose products that suit my skin type?
Start by identifying if you have dry, oily, sensitive, or combination skin. Then you can filter products based on that on our website.
Can men also use Korean skincare?
Of course! Korean skincare is for everyone – regardless of gender, age, or skin type.