Order Management
Once you have placed your order, an order confirmation will be sent to the email address you provided at the time of purchase. Your order is processed within 24 hours, and you will receive a new email with tracking information as soon as your order has been shipped.
Delivery Time
Your package is usually packed within 24 hours. Normal delivery time is 3–5 business days. The shipment is delivered to the nearest pick-up point or directly to your home with DHL, depending on the shipping option you choose at checkout.
If you choose DHL Express for extra fast delivery, the package will be delivered within 24–48 hours.
Shipping Costs
We offer delivery with both DHL home delivery and DHL service point.
DHL Express – for extra fast delivery:
Express delivery within 24–48 hours
Payment Methods
With us, you always shop safely and securely. We use reliable and well-known payment methods so that you as a customer can feel completely secure throughout the entire shopping experience.
Card Payment
Klarna
PayPal
SKIN&LAB is a South Korean skincare brand that combines science and natural ingredients to create effective solutions for different skin types. The brand is part of LAB & Company Inc., which also stands behind CHICA Y CHICO and I'M FROM. All products are manufactured in Korea, are cruelty-free and dermatologically tested, making them gentle and safe to use.
The philosophy behind SKIN&LAB is based on the principle "Empty-Fill-Defend" – to cleanse the skin, fill it with active ingredients, and protect against external stresses. The products contain natural ingredients and have clinically proven effects, with everything from vitamin-enriched creams and retinol treatments to hydrating serums. Perfect for sensitive skin and for those seeking results-driven skincare.
Water, Methylpropanediol, Propanediol, Glycerin, 1,2-Hexanediol, Niacinamide, Betaine, 3-O-Ethyl Ascorbic Acid(15000Ppm), Tocopheryl Acetate, Panthenol, Bifida Ferment Lysate, Chlorella Vulgaris Extract, Sodium Hyaluronate, Melia Azadirachta Flower Extract, Melia Azadirachta Leaf Extract, Hydrolyzed Hyaluronic Acid, Curcuma Longa (Turmeric) Root Extract, Ocimum Sanctum Leaf Extract, Corallina Officinalis Extract, Hyaluronic Acid, Hydrolyzed Collagen, Sodium Hyaluronate Crosspolymer, Hydroxyethyl Urea, Glucose, Hydrolyzed Glycosaminoglycans, Trehalose, Butylene Glycol, Fructooligosaccharides, Fructose, Tromethamine, Benzyl Glycol, Adenosine, Sodium Citrate, Sodium Phytate, Citric Acid, Ethylhexylglycerin, Polysorbate 20, Palmitoyl Tripeptide-1, Palmitoyl Tetrapeptide-7, Ascorbic Acid(106.05Ppb), Biotin, Cyanocobalamin, Folic Acid, Pantothenic Acid, Pyridoxine, Riboflavin, Thiamine Hcl, Bioflavonoids, Glutathione, Linoleic Acid, Menadione, Retinol, Tocopherol, Carbomer, Xanthan Gum.
Get answers to the most common questions about Korean skincare, products, and routines.
What is Korean skincare (K-beauty)?
K-beauty is a skincare philosophy from South Korea that focuses on achieving healthy, hydrated, and radiant skin through several carefully selected steps and innovative ingredients.
What is the difference between Korean and Western skincare?
Korean skincare emphasizes preventive measures, hydration, and the use of mild, natural ingredients, while Western skincare often focuses on treating specific issues as they arise.
What does a 10-step Korean skincare routine entail?
A classic routine includes: oil cleansing, water cleansing, exfoliation, toner, essence, serum, sheet mask, eye cream, moisturizer, and sunscreen.
Do I have to follow the entire 10-step routine?
Absolutely not! You can customize the routine according to your skin type, your needs, and how much time you have. Many start with 3–5 steps.
What is essence and how does it differ from serum?
Essence is lighter in consistency and prepares the skin for subsequent steps. Serum is more concentrated and targets specific skin issues.
Why is double cleansing important?
It removes both oil-based and water-based impurities, making the skin cleaner and more receptive to hydration.
What ingredients are common in Korean skincare?
Snail secretion, Centella Asiatica (Cica), rice extract, ginseng, and propolis are just a few examples of powerful yet gentle ingredients.
Do I need to use sunscreen every day?
Yes! UV rays penetrate even on cloudy days. Sunscreen is essential for maintaining skin health and preventing aging.
How do I choose products that suit my skin type?
Start by identifying if you have dry, oily, sensitive, or combination skin. Then you can filter products based on that on our website.
Can men also use Korean skincare?
Of course! Korean skincare is for everyone – regardless of gender, age, or skin type.
